Privacy Policy

This page was last updated on 7 November 2023.

Introduction

Welcome to Pigeon M (the "Company"). We appreciate your trust in us and are committed to safeguarding your privacy. This Privacy Policy aims to provide a comprehensive overview of how we collect, use, disclose, and protect your personal information when you engage with our website and utilize our services. By accessing our website and availing our services, you consent to the practices described in this Privacy Policy.

Information We Collect

a. Personal Information: When you sign up for our services, we may collect personal information such as your name, physical address, phone number, email address, and payment information. This information is crucial for establishing and maintaining your account, ensuring uninterrupted services, and assisting with any inquiries or concerns you may have.

b. Usage Information: We gather details about how you use our services, including your browsing history, device-specific information (e.g., device type, operating system), IP address, and session information. This data helps us analyze service usage patterns, address technical issues, enhance security, and continuously improve the quality of our services.

How We Use Your Information

a. To Provide Services: Your personal information is primarily used to provide, manage, and enhance our services. This includes setting up your account, processing payments, and ensuring the smooth functioning of your internet connection. We may also use your information to respond to your inquiries and address any service-related concerns.

b. To Communicate: We may send you service-related emails to keep you informed about maintenance, service upgrades, or any important notices. Additionally, you may receive marketing communications and promotional offers that are designed to enhance your experience with us. You have the option to opt out of marketing communications at any time.

c. To Analyze and Improve: We continuously analyze aggregated usage data to improve our services. This data helps us identify trends, optimize our infrastructure, troubleshoot issues, and maintain a high level of service quality and security.

Information Sharing

We take your privacy seriously and only share your information in the following circumstances:

a. Service Providers: To offer our services effectively, we may share your information with third-party service providers. These providers assist us with technical support, network maintenance, and billing, ensuring a seamless service experience for you.

b. Legal Requirements: We may be required to disclose your information by law, government authorities, or when it is necessary to protect our rights, safety, or the safety of others.

Your Choices

We respect your right to control your personal information. You can access, correct, or request the deletion of your personal information. If you prefer not to receive marketing communications, you can easily opt out by following the instructions in our emails or by contacting our customer support team.

Security

Your privacy and security are paramount to us. We implement reasonable and industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration. We continually monitor and update our security protocols to stay ahead of emerging threats.

Links to Third-Party Websites

Our website may contain links to third-party websites. Please be aware that our Privacy Policy does not extend to these external sites. We encourage you to review their privacy policies and practices independently to ensure that your personal information remains secure.

Changes to this Policy

To stay current with evolving privacy standards and user needs, we may update this Privacy Policy periodically. Any changes will be promptly posted on our website, so we recommend checking this page regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please do not hesitate to contact us at [email protected]. We are here to assist you and provide the necessary support.

Terms & Conditions

This page was last updated on 24 October 2024.

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Service Provision

We provide high-quality internet and phone services to our customers. Once your order is placed and confirmed, we ensure a smooth setup and delivery of services.

Order Processing

a. Internet Services: After placing an order for internet services, we will confirm your service address and schedule any required installations. Our goal is to activate your service within 1-3 business days if existing infrastructure is available, or within 5-7 business days if new installations are necessary.

b. Phone Services: Phone services are activated remotely. We aim to activate your phone line within 1-2 business days after processing your order. If number porting is required, activation may take 10-14 business days. For more complex phone setups—such as those involving voicemail, call routing, or additional features—activation times may vary depending on the complexity of the setup.

Service Activation & Installation

a. Installation: If physical installation is required, a technician will contact you to arrange a convenient appointment.

b. Remote Activation: For services that do not require physical installation, activation will be done remotely, and instructions will be sent to you via email.

Cancellation Policy

a. Before Activation: You may cancel your internet or phone service order within 24 hours of placing the order, provided that the service has not yet been activated or installed. No cancellation fees will apply.

b. After Activation: If you wish to cancel your service after activation, you will receive a prorated refund for unused service days, provided the cancellation occurs within the first 30 days. After 30 days, cancellations may be subject to an early termination fee (ETF) as specified in your contract.

Refunds & Service Credits

a. Refunds: Refunds will be issued only in cases of overpayment or service outages lasting more than 48 hours, provided the outage is caused by factors within our control.

b. Service Credits: In the event of a service disruption, you may be eligible for service credits. Please contact our support team to report any issues and request a review of your case.

Returns & Exchanges

a. Returns: If you rented or purchased equipment from us (e.g., modems, phones, equipments, and routers), it must be returned in good condition within 14 days of service cancellation. Equipment that is not returned or is returned in damaged condition may incur additional fees.

b. Exchanges: For faulty equipment, we will provide a free replacement, unless the damage was caused by the customer, in which case a replacement fee will apply. Contact us at [email protected] for assistance with exchanges.

Contact Us

For questions about our fulfillment, cancellation, or refund policies, please contact our customer service team:

Email: [email protected]
Phone: +1(424)-577-4488

Address:
8549 Wilshire Blvd #3241 90211 Beverly Hills CA

Contact:
[email protected]

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